Application Managed Services on Azure
Application Managed Services That Take Over Without the Risk
We take over support for any Azure app, including ones we didn't build, with a structured 8-week handover and published SLAs.
Uptime (30d)
99.98%
Avg response
182 ms
SLA met
100%
p95 response time
↓ 24% after tuning
Recent tickets
- P2Checkout API timeoutFixed
- P3Report export slowIn release
- P4Label typo on loginPlanned
Azure + app layers
- App Service
- Azure SQL
- Functions
- App Insights
Illustrative
Trusted by teams that run business-critical apps on Azure
- 100+
- Applications supported
- 50+
- Microsoft certified experts
- 20+
- Years building and running software
- 24/7
- Support and maintenance coverage
Overview
What Are Application Managed Services?
Application managed services means handing the day-to-day running of your software to a specialist team. That team monitors your apps, fixes defects, applies updates, ships small enhancements and keeps performance on target, all under agreed service levels.
Our Azure managed services already look after your Azure infrastructure: VMs, backup, disaster recovery and security. Application managed services adds the layer on top: your code, your releases and your users' experience. You get one partner covering everything from the Azure subscription to the last line of code.
Application managed services
Your code, your releases, your users' experience
Azure managed services
VMs, backup, disaster recovery and security
One partner, from the Azure subscription to the last line of code.
Services
Our Application Management Services
Everything your Azure applications need after go-live, delivered by one team.
Application support and bug fixing
Developers diagnose and fix defects in your code, test the fix, and ship it through your pipeline.
Application performance monitoring
Real-time visibility into response times, failures and user journeys, with alerts before users notice.
Release and change management
Planned releases, hotfixes and rollbacks handled with strict source control and sign-off.
Enhancements and feature updates
Small improvements and new features from a shared backlog, built by the same team that supports your app. Larger builds move to our Azure application development team.
Security patching and dependency updates
Framework, library and runtime updates applied on schedule, so known vulnerabilities don't sit in production.
Performance and cost tuning
Slow queries, over-sized App Service plans and noisy Functions found and fixed, keeping your Azure bill in line with usage.
Process
How Our Azure Application Support Works
L2 and L3 application support, with a clear path from reported issue to verified fix.
- 01
Report
- 02
Triage (L2)
- 03
Find the root cause
- 04
Fix (L3)
- 05
Release
- 06
Close and learn
Monitoring
Full-Stack Monitoring, From Azure to Code
Monitoring Azure alone tells you a service is up. It doesn't tell you checkout is failing. We watch both layers.
Azure layer
- Azure Monitor alerts on App Service, AKS, Azure SQL, Functions and storage
- Capacity, scaling and availability checks
- Configuration drift and expiring certificates or secrets
Application layer
- Application Insights telemetry: response times, exceptions, dependency failures
- Health checks on the transactions that matter to you: login, payments, sync jobs, APIs
- Log Analytics queries tuned to your app, with alerts routed to the on-call engineer
Reporting
Clear Reporting and a Named Point of Contact
You always know what we did, what we found, and what we recommend next.
Named service delivery manager
One person who knows your apps and owns your account.
Monthly service report
Incidents, fixes, releases, SLA performance and open risks, in one view.
Quarterly application and architecture review
Trends, recurring issues, technical debt and an improvement roadmap.
Continuous improvement backlog
Recommendations turned into prioritised, estimated work items you approve.
Structured handover
We Take Over Apps We Didn't Build
Switching support partners shouldn't put your app at risk. Our structured handover moves knowledge from your team, or your previous vendor, to ours without a gap in cover. We've done it for everything from internal tools to customer-facing custom web and mobile apps.
Weeks 1–2
Discover
Access set-up, architecture and code review, dependency map, and a list of known issues.
Weeks 3–4
Shadow
We work alongside your current team and write runbooks for every recurring task.
Weeks 5–8
Reverse shadow
We lead support while your team checks our work.
Week 9 onward
Steady state
Full service levels apply, and the monthly reporting cycle begins.
Service levels
Service Levels You Can Hold Us To
Every ticket gets a priority, a response target and a resolution target.
| Priority | Example | First response | Target resolution or workaround |
|---|---|---|---|
| P1 Critical | App down or core transaction failing for all users | 30 minutes, 24/7 | 4 hours |
| P2 High | Major feature broken, no workaround | 2 hours | 1 business day |
| P3 Medium | Feature impaired, workaround exists | 8 business hours | 5 business days |
| P4 Low | Cosmetic issue or minor request | 2 business days | Next planned release |
Coverage
Applications We Support on Azure
Custom web apps and APIs
.NET, Node.js, Python and Java apps on App Service, AKS or Functions.
Mobile app backends
APIs, push notifications, authentication and data sync.
Low-code apps
Power Apps and Power Automate solutions, with governance, ALM and break/fix support.
Dynamics 365 extensions
Custom plugins, Azure Functions and integrations that extend your ERP or CRM.
Integrations
Logic Apps, Service Bus, Event Grid and API Management workflows.
Data apps
Data Factory pipelines, Fabric workloads and Power BI reports that your business relies on daily.
Migrated legacy apps
Older apps re-hosted or re-platformed on Azure that still need someone who understands them.
Technology
Azure Services and Frameworks We Know Inside Out
Azure
- App Service
- AKS
- Functions
- Logic Apps
- API Management
- Service Bus
- Azure SQL
- Cosmos DB
- Key Vault
- Entra ID
- Front Door
- Application Insights
- Azure Monitor
Code and DevOps
- .NET and C#
- ASP.NET Core
- Blazor
- Node.js
- Python
- Java
- React
- Angular
- Azure DevOps
- GitHub Actions
We support the data layer too, including platforms built by our Azure data analytics team.
AI-assisted operations
Faster Fixes With AI-Assisted Operations
We use AI where it shortens the time from alert to fix, drawing on our AI and machine learning practice.
Smarter alerting
Related alerts are grouped and noise is filtered, so engineers act on real issues first.
Log summaries
Large error logs are condensed into a plain-English summary of what failed and where.
Faster coding
GitHub Copilot speeds up routine fixes and test writing, and every change is still reviewed by an engineer.
Early warnings
Anomaly detection in Application Insights flags slowdowns before they become outages.
Compare
In-House Team or Outsourced Application Management?
| Factor | In-house team | Folio3 application managed services |
|---|---|---|
| Coverage | Business hours, with gaps for leave and turnover | Up to 24/7, with backup engineers |
| Time to staff | Months to hire and onboard | Weeks, through structured handover |
| Skills | Limited to the people you employ | .NET, front-end, DevOps, data and Azure specialists |
| Cost | Salaries, benefits, training and tools | One predictable monthly fee |
| Knowledge risk | Leaves when people leave | Documented in runbooks you keep |
| Scaling | New hires needed | Change the tier as your portfolio grows |
Industries
Application Support Across Industries
Healthcare
Patient-facing and clinical apps where uptime and data protection matter, backed by Folio3's digital health expertise.
Financial services
Secure, auditable change management for portals and internal systems.
Retail and e-commerce
Peak-season monitoring for storefronts, inventory and order apps.
Manufacturing and supply chain
Support for IoT, production and supplier integration apps.
Media and entertainment
Content delivery and audience apps that must scale on demand.
Credentials
A Certified Microsoft Partner You Can Trust
Microsoft Solutions Partner designations
Solutions Partner
Data & AI (Azure)
Solutions Partner
Infrastructure (Azure)
Solutions Partner
Digital & App Innovation (Azure)
Solutions Partner
Business Applications
- Direct (Tier 1) Microsoft Cloud Solution Provider
- Certified Azure Solutions Architects, Administrators, DevOps Engineer Experts, Security Engineers and Data Engineers
Case study
Real Results on Azure
See how we helped Savills, a global real estate services provider listed on the London Stock Exchange, modernise its analytics on Azure.
Buyer's checklist
How to Choose an Application Managed Services Provider
Ask every provider these six questions. Here are our answers.
| Question to ask | Folio3's answer |
|---|---|
| Who fixes the code: developers, or a helpdesk that escalates? | Developers fix it, at L3. |
| Will you support an app you didn't build? | Yes, through an 8-week structured handover. |
| Do you monitor the app, or only Azure? | Both: Azure services and application telemetry. |
| What are your SLAs? | Published P1–P4 response and resolution targets. |
| How is pricing set? | A fixed monthly fee based on app count and complexity. |
| Who is my point of contact? | A named service delivery manager. |
Application Managed Services FAQs
Application managed services means a specialist partner runs your software day to day. They monitor it, fix defects, apply updates and ship small enhancements under agreed service levels, so your internal team can focus on new projects.
Talk to an Azure engineer
Let's talk about your Azure project.
Book a Free Application Health Check
We review your apps, Azure set-up and current support model, then recommend a tier and an onboarding plan.