Ai Powered Ticketing And Customer Service Agent
Transform Your Service Desk with Zammad Copilot
Instantly interpret customer intent, draft auto-responses from your KB, and smart-route tickets, all in one AI-powered flow. Integrate with Zammad, Teams, Jira, and Dynamics 365 to cut resolution time and boost CSAT.
Trusted by Organizations Around the Globe
Why Your Service Desk Needs Copilot Now
Service organizations that embrace generative AI today see faster resolution, lower operational costs, and higher customer satisfaction (CSAT) scores.
70% Of The Fortune 500 Now Use Microsoft 365 Copilot
The Folio3 Zammad Copilot is a specialized, end-to-end Service AI Agent designed for the deep, complex workflows of IT Service Management (ITSM) and Customer Support.
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What Do You Get With Folio3 Zammad Copilot?
Uncover the full power of Folio3 AI capabilities as it automates every step of the service journey, from initial customer inquiry and ticket triage to resolution and comprehensive reporting.
Intelligent Intake & Triage
AI analyzes patterns across hundreds of resolved tickets to highlight recurring issues, common failure points, and areas for service improvement.
Intent Interpretation & Smart Routing
AI analyzes patterns across hundreds of resolved tickets to highlight recurring issues, common failure points, and areas for service improvement.
Sentiment & Urgency Analysis
Instantly generate reports on key metrics (AHT, FCR, CSAT trends) by simply asking the Copilot a natural language question (e.g., "Show me the top 5 causes of escalations last month").
Duplicate Detection & Merging
The Copilot monitors its own performance and recommends new articles or edits to existing KB content to boost future auto-resolution rates.
Automated Ticket Creation
Built for multi-tenant use with high load balancing, ensuring the solution is ready to handle thousands of concurrent tickets as your organization scales.
Struggling to Manage IT Tickets, Incidents, and Requests Efficiently? Meet Our IT Asset Management Copilot
Ready to Make Customer Service Hassle-Free?
Join the organizations seeing 20-30% faster resolution times and achieving higher CSAT scores without increasing their headcount. The future of Service Management is here.
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Why Choose Folio3?
We believe in the power of the cloud to transform businesses and empower people.
- Over 15 years in custom software development
- Microsoft Business Solutions Partner in Cloud Solutions
- We are a team of professionals, well-versed in industry processes and regulations, as well as the implementation of Azure technologies such as AI/ML, Big Data, and Cloud services.
Awards &
Recognization
Real Results, Real Impact
See How Our Customers Succeed
Azure Data Services for Private Equity Firm
Transformed financial data analysis and reporting for a private equity firm, enhancing decision-making with robust Azure solutions.
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Automating Food Plan Management & Saving 60% Time with Copilot
Automated the food plan creation and management process for the institutional and large-scale catering operations.
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Azure Automate Data Reporting for SLB with 99.9% Data Accuracy
Automated the food plan creation and management process for the institutional and large-scale catering operations.
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Power BI Dashboards for a Food Crop Grower, Improving Yield Potential by 12%
Transformed financial data analysis and reporting for a private equity firm, enhancing decision-making with robust Azure solutions.
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