About The Client
The company leading Saudi Arabian petrochemical company, established as a joint venture. It operates one of the largest integrated refining and petrochemical complexes in the Middle East, producing a wide range of refined hydrocarbons and petrochemical products used globally across plastics, fuels, packaging, detergents, automotive components, and more.
in HR time spent on policy‑related queries
policy feedback analysis and update cycles
with human‑in‑the‑loop approvals
It manages a large workforce operating within a highly regulated environment. While HR policies were documented and accessible, the organization struggled to manage policy understanding, feedback, and updates in a structured and scalable way.
This company manages a large workforce operating within a highly regulated environment. While HR policies were documented and accessible, the organization struggled to manage policy understanding, feedback, and updates in a structured and scalable way.
As a result, HR teams spent a significant amount of time handling repetitive, low-value tasks instead of focusing on strategic initiatives.
Repeated questions and unclear policies reduced employee trust and clarity.
Manual handling of queries, feedback, and updates consumed excessive HR time.
Informal feedback, delayed approvals, and manual change tracking increased governance
The company aimed to implement an end‑to‑end solution that could:
An agentic AI‑powered HR policy management solution was implemented using Microsoft Copilot Studio, designed to operationalize the entire HR policy lifecycle.
Central conversational agent for employee interaction
Workflow orchestration and approval automation
Policy document storage, versioning, and audit logs
Structured feedback capture and analysis
Automated drafting of policy update presentations (human‑reviewed)
Reduced dependency on HR teams and faster resolution of routine policy queries.
High‑quality, actionable feedback instead of informal emails or chats.
Fully automated feedback capture with zero manual effort.
Faster, more accurate identification of policy gaps.
Strong governance with automation and human oversight.
Clear, consistent communication of policy changes with minimal effort.
The implementation of agentic AI with Microsoft Copilot Studio transformed the company's HR policy management into a real-time, self-service asset—delivering measurable operational efficiency and improved employee engagement across the organization.
As a result, the company gained a unified, intelligent performance monitoring platform that improved agility, strengthened HR governance, and reinforced their position as a forward-thinking leader in the industry.
