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Real Estate Regulation Company

Automates HR Operations with Microsoft Copilot Studio

Transforming employee support for Saudi Arabia’s Real Estate Regulation Company with an AI-powered HR Policy Agent.

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Government / Real Estate Regulation

500+ Employees

Digital Transformation & Employee Experience

About The Client

Real Estate Regulation Company

The Real Estate Regulation Company is the central regulatory body for the real estate sector in the Kingdom of Saudi Arabia. Established in 2017 to oversee non-governmental real estate activities, this company plays a pivotal role in Saudi Vision 2030 by enhancing market transparency, issuing licenses, and protecting consumer rights to foster a world-class investment environment.

The problem

High Volume Manual Inquiries and Operational Bottlenecks

Their HR department was overwhelmed by a high volume of redundant, transactional questions regarding company policies. Traditional support methods were inefficient, forcing staff to rely on manual, reactive processes rather than scalable, real-time solutions.

FACING SIMILAR CHALLENGES?

Key business areas impacted included:

HR Productivity and Strategic Focus

Employee Experience and Satisfaction

Operational Scalability and Response Times

Operational Scalability and Response Times

As a result, HR teams were consumed by repetitive tasks, leading to delayed responses and a lack of 24/7 self-service support for the organization.

Folio3 Solution

The 5-Step Solution Flow

Secure Integration with Company's Knowledge Base

Establishes a direct and secure connection to company's official HR policies and internal data.

NLP-Powered Policy Interpretation

Uses Natural Language Processing to understand and interpret complex policy nuances.

Automated Grounding in Approved Text

Ensures every answer is 100% accurate and backed by official, approved documentation.

24/7 Agentic Self-Service Interface

Provides employees with instant, around-the-clock access to HR information without manual intervention.

Unified, Compliant Internal Support

Delivers a single, consistent source of truth for all HR-related employee queries.

TRANSFORM YOUR GROWER DATA

Key Features

24/7 AI-Powered Self-Service

Employees get instant, natural-language answers to policy questions at any time, on any device.

Strict Security Guardrails

Custom-configured filters to reject off-topic, political, or unrelated queries, ensuring the agent remains professional and compliant.

NLP Conversational Interface

A user-friendly chat experience that understands intent, reducing the need for employees to search through long PDF manuals.

Deep Document Grounding

Unlike generic AI, this agent only provides answers cited from company’s specific, approved policy texts.

Business Impact & Outcomes

The transition from manual support to an AI-enabled model delivered immediate results:

60% Increase in HR Productivity

Dramatic reduction in time spent handling routine inquiries.

60% Increase in HR Productivity

Dramatic reduction in time spent handling routine inquiries.

Instant Response Times

Employees no longer wait hours or days for policy clarifications.

Instant Response Times

Employees no longer wait hours or days for policy clarifications.

Strategic Re-alignment

HR teams shifted focus from "support tickets" to high-value talent development and strategic work.

Strategic Re-alignment

HR teams shifted focus from "support tickets" to high-value talent development and strategic work.

Enhanced Compliance

Consistent and accurate information delivery across the entire organization.

Enhanced Compliance

Consistent and accurate information delivery across the entire organization.
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