Your AI Agent for Instant Resolution
Transform Your Service Desk with Zammad Copilot
Instantly interpret customer intent, draft auto-responses from your KB, and smart-route tickets, all in one AI-powered flow. Integrate with Zammad, Teams, Jira, and Dynamics 365 to cut resolution time and boost CSAT.
Reduction in Average Handle Time (AHT)
Improvement in First Contact Resolution (FCR)
rate to Tier 2 support
Why Your Service Desk Needs Copilot Now
Service organizations that embrace generative AI today see faster resolution, lower operational costs, and higher customer satisfaction (CSAT) scores.
Cut Ticket Triage Time by 70%
The AI agent instantly analyzes, categorizes, and routes tickets, allowing human agents to start working on the issue immediately.
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Productivity Gained Every Day
Folio3 Copilot reclaims valuable agent time from repetitive manual tasks, allowing your team to focus on complex problem-solving and proactive customer engagement.
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Lower Operational Costs
AI automation reduces the dependency on large Tier 1 support teams and streamlines workflows, directly lowering your Cost-per-Contact.
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Proactive
Service
Smart sentiment analysis allows the system to automatically prioritize critical or high-risk tickets, ensuring no angry customer is ever overlooked.
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70% Of The Fortune 500 Now Use Microsoft 365 Copilot
The Folio3 Zammad Copilot is a specialized, end-to-end Service AI Agent designed for the deep, complex workflows of IT Service Management (ITSM) and Customer Support.
Uncover the full power of Folio3 AI capabilities as it automates every step of the service journey, from initial customer inquiry and ticket triage to resolution and comprehensive reporting.
Intelligent Intake & Triage
Intent Interpretation & Smart Routing
AI analyzes patterns across hundreds of resolved tickets to highlight recurring issues, common failure points, and areas for service improvement.
Sentiment & Urgency Analysis
Instantly generate reports on key metrics (AHT, FCR, CSAT trends) by simply asking the Copilot a natural language question (e.g., "Show me the top 5 causes of escalations last month").
Duplicate Detection & Merging
The Copilot monitors its own performance and recommends new articles or edits to existing KB content to boost future auto-resolution rates.
Automated Ticket Creation
Built for multi-tenant use with high load balancing, ensuring the solution is ready to handle thousands of concurrent tickets as your organization scales.
Agent Assist & Resolution
Auto-Response Drafting from KB
The Copilot instantly pulls the most relevant information from your Knowledge Base (KB) to draft accurate, instant, and personalized responses for the agent to review and send.
One-Click Action Execution
Agents can perform complex actions like updating a user's profile in Dynamics 365 or creating a corresponding issue in Jira, directly from the Zammad interface with a natural language command.
Real-Time Summarization
Get an instant, concise summary of long email threads, chat logs, or previous ticket history to onboard new agents or hand off tickets seamlessly.
Style & Tone Adjustment
Agents can instruct the Copilot to instantly adjust the tone of their drafted response (e.g., from technical to friendly, or casual to formal) to match customer expectations.
Secure Lifecycle Management
End-to-End Control
Effortlessly create, track real-time status, and manage ticket ownership directly through the Copilot interface or integrated Microsoft Teams/Slack channels.
Comprehensive Integration Ecosystem
Secure connectors enable two-way data synchronization with major platforms like Slack, Teams, Jira, GitHub, Dynamics 365, Salesforce, and HubSpot.
Audit Trail & Compliance
All Copilot actions, summaries, and responses are logged and auditable, maintaining compliance standards and providing full visibility across the entire ticket lifecycle.
Proactive Intelligence & Reporting
Root Cause Analysis
AI analyzes patterns across hundreds of resolved tickets to highlight recurring issues, common failure points, and areas for service improvement.
Automated Reporting Insights
Instantly generate reports on key metrics (AHT, FCR, CSAT trends) by simply asking the Copilot a natural language question (e.g., "Show me the top 5 causes of escalations last month").
KB Improvement Recommendations
The Copilot monitors its own performance and recommends new articles or edits to existing KB content to boost future auto-resolution rates.
Scalability & Load Balancing
Built for multi-tenant use with high load balancing, ensuring the solution is ready to handle thousands of concurrent tickets as your organization scales.
Struggling to Manage IT Tickets, Incidents, and Requests Efficiently? Meet Our IT Asset Management Copilot
Ready to Make Customer Service Hassle-Free?
Join the organizations seeing 20-30% faster resolution times and achieving higher CSAT scores without increasing their headcount. The future of Service Management is here.
Why Choose Folio3?
We believe in the power of the cloud to transform businesses and empower people.
- Over 15 years in custom software development
- Microsoft Business Solutions Partner in Cloud Solutions
- We are a team of professionals, well-versed in industry processes and regulations, as well as the implementation of Azure technologies such as AI/ML, Big Data, and Cloud services.
Awards &
Recognization
Real Results, Real Impact
See How Our Customers Succeed
Azure Data Services for Private Equity Firm
Transformed financial data analysis and reporting for a private equity firm, enhancing decision-making with robust Azure solutions.
Automated the food plan creation and management process for the institutional and large-scale catering operations.
Automated the food plan creation and management process for the institutional and large-scale catering operations.
Transformed financial data analysis and reporting for a private equity firm, enhancing decision-making with robust Azure solutions.